Doctors are available Monday to Friday from 08:00 to 17:00. To book, select Request a doctor call back in the main menu. Health247.Life will contact you via SMS or email to obtain basic medical information relating to your illness and a call back within a time frame that suits you. We will contact you via SMS or email (if email is provided) within 24 hours of receiving the request to confirm the consultation date and time. If the requested day is not available, we will contact you to arrange an alternative date and time. You will be prompted to complete a simple registration form prior to your first consultation booking. Your subscription must be paid and up to date in order to book a consultation.

You may have up to five people registered on your Health-247.Life profile. To add family members, select My Profile from the main menu and then click Add a Family Member. You will be prompted to complete a registration form for each person in the family (up to five people) before you can book a consultation for that person.

On request, a script, referral letter or sick note will be emailed to you after the consultation. This is issued at the doctor’s discretion and in line with applicable legislation.

A Health-247.Life Individual subscription costs R5 a day for a family of up to five people. Subscription payments must be up to date in order to book a virtual consultation.